WebVPN troubleshooting

Problems in authentication

1. Error in authentication

Type your username and password:

2. Slow Internet connection

If your Internet connection is slow or unstable, it might cause authentication error as a result of time out. Check your Internet connection.

3. Losing connection

Once you've logged in, every new URL that opens will begin with: https:///

If a new window opens without it, it's a sign you've lost connection to the VPN service.

4. Proxy settings

If you are connected successfully and you can't reach sites with your browser (The problem repeats itself especially when connected behind a router) - try to change your proxy settings. 

Reference:

http://ca.huji.ac.il/helpdesk/tshoot/vpn.shtml#web